Refund & Returns Policy

    Last updated on: 06 March, 2025

    1. No Refunds After Purchase

    All purchases made through our parental control app are final. Once a subscription or one-time purchase is completed, no refunds will be issued for any reason, including accidental purchases or dissatisfaction with the service.

    2. Subscription Cancellations

    • You may cancel your subscription at any time via your account settings.
    • Cancelling a subscription prevents future charges but does not provide a refund for the current billing cycle.

    3. Downtime Compensation

    If our app experiences unexpected downtime that prevents core functionality, affected users may receive a prorated refund based on the duration of the outage. The compensation will be calculated as:

    Refund Amount = (Subscription Fee / Total Billing Hours) × Downtime Hours

    To request downtime compensation, please contact our support team within 7 days of the outage.

    4. In-App Purchases & Third-Party Stores

    Purchases made via the Apple App Store or Google Play Store are subject to their respective refund policies. If you wish to request a refund for an in-app purchase, please contact the platform's support.

    5. Free Trials & Promotional Offers

    • If you signed up for a free trial, ensure you cancel before the trial period ends to avoid charges.
    • Charges incurred due to failure to cancel a free trial are not eligible for a refund.

    6. How to Request Downtime Compensation

    If you believe you are eligible for a prorated refund due to service downtime, please contact our support team through the support portal with the following details:

    • Account email and username.
    • Date and time of the downtime.
    • Duration of the service disruption.

    7. Refund Processing Time

    Approved refunds (for downtime only) will be processed within 7-10 business days and credited back to the original payment method.

    8. Changes to This Policy

    We reserve the right to update this refund policy at any time. Any changes will be posted on this page.

    9. Contact Us

    If you have questions about this policy, please contact us through the support portal.

    Return to home